Hame and Hearth: Scottish Ancestry Research Service
Privacy Policy
Effective date: 11/7/2024
Hame and Hearth: Scottish Ancestry Research Service, can be contacted at [email protected] - this policy tells you what to expect when Hame and Hearth collect personal information from you, the customer/client and other people who collect goods or buy services from us or use our services. Hame and Hearth are the “controller” of this information. Please only use our service if you are completely happy with this policy. Generally, they policy covers only information provided to us. If you give personal information to other people, such as payment providers or other websites, please check their privacy policies.
If there are any future changes to the policy, Hame and Hearth will take reasonable
steps to any updates or new versions.
Hame and Hearth collect information which you upload to our service or otherwise
give us such as:
Your name and contact details. Details about your transactions on our services. Information such as optional biographical information that you provide for display on our service or include in communication with us including surveys or feedback. Contact or other information give or allow us for newsletters or other marketing. Automated information about your interaction with the services website and
google analytics. The following information may be provided to us by other people. Limited billing information sent to our payment provider for verification purposes e.g., your name, email address and billing address.
Hame and Hearth’s reasons/legal basis for collection information is that is necessary to take steps at your request, to enter into a contract with you and/or to perform such a contract. This applies to information such as initial enquiries and to account, contact and transaction details.
It’s in our ‘legitimate interest’, e.g., to manage and improve our service including tracking usage patterns and preventing or detecting fraud and abuse. This applies to information such as automated usage data as well as to posts and other information which you display on, or send via, our service and to surveys and feedback. Because, you have specifically agreed to our services (e.g. by ticking a consent box). This applies to contact or other information which you give us or allow us to use for newsletters, other marketing or tracking information on our website (see later details on ‘Cookies’). You can withdraw permission at any time, as explained on our service or by emailing us at the above email address.
Hame and Hearth will keep personal information until you ask us to remove it or our contract with you has ended. You can end the contract as explained in our terms and conditions. We may nonetheless hold on to some (or all) of your information for longer if reasonably needed for legal reasons, regulatory or tax reasons, deal with disputes, prevent fraud or abuse and/or enforce our terms and conditions (typically up to 6 years).
We will keep your information which we use only for newsletters or other marketing until you tell us to stop sending you such messages. We will generally keep automated browsing information for us to 26 months. There will be occasions when Hame and Hearth send or make available your personal information. This will occur when we send it to other people who supply is with a service, e.g. delivery companies, payment providers and business which help us send communications or monitor our service and which provide us with e-commerce, online advertising, analytics, social media and other services. Another example of this would be to other users of our service if you display you person information in your post or other public action on or online service or social media.
Also, to regulators, the police and other law enforcement or official authorities to help deal with fraud and abuse and /or comply with legal requirements and /or to protect us or others. Lastly, to insurers and professional advisers in connection with our insurance cover or deal with legal claims.
The personal information which Hame and Hearth collect, is stored within the UK and it in not transferred to any other country except as follows: Your personal information (e.g. name, contact details, IP address, browsing information) may be transferred outside the UK by some of the companies who provide us with analytics, email, social media and other services. If so, Hame and Hearth will ensure that there is a legal basis to do so.
Hame and Hearth may need to send your contact information to delivery mcompanies in your country, including outside the UK, to enable us to perform the contract with you.
Your Rights - if the legal requirements are met: to ask us for access to your personal information, to rectify it if there are mistakes, to delete it or restrict its use in certain circumstances - to withdraw any consent you’ve given e.g. marketing.
If you have a complaint about how we are dealing with your person information, please contact us via the email address above. If you are not happy with our response or think we are not handling your personal information in accordance with the law, you have the right to complain to the Information Commissioner’s Office (ICO).
Cookies
Hame and Hearth and/or other companies use cookies and other tracking technologies on our website. A cookie is an identifier (a small file of letters and numbers) that is sent to your web browser. Cookies are widely used to make websites work, or work more efficiently, as well as provide information to the website owner or others. Some are session temporary “session” cookie remain in the cookie file of your browser only until your browser is closed. Whereas persistent cookies stay longer, depending on the lifetime of the specific cookie. For further information on cookies, including how to use your bowser to clock them and how to delete existing cookies, visit: www.allaboutcookies.org. Hame and Hearth’s site functionality may be limited if you configure your browser to reject cookies.